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Paying for WiFi One of Travelers' Top Complaints |
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 There's a lot to gripe about these days when it comes to the general travel experience: checked bag fees, ticket change fees, forgot-to-fill-up-your-tank-before-returning-your-rental-car fees (did we mention there are a lot of fees?). Surprisingly, though, guests report overall high satisfaction with hotel costs and fees, according to an annual survey from J.D. Power and Associates.
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One fee that guests do find flaw with is paying for hotel Wi-Fi. Those that had to pay to use the Internet scored their satisfaction with hotel costs and fees 76 points lower than those who could surf for free. We wonder - how many of those disgruntled guests are grumbling online about paying for Wi-Fi while doling out a fee to use the hotel Internet?
Authored By Liz Webber - See the Full Story at Sherman's Travel
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Published on:
August 3, 2012
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